If you need to cancel a session with less than 24 hours’ notice before it is due to take place, then you are liable to pay a 100% cancellation fee. We will make reasonable attempts to use the allotted time for other fee earning work. However, if this is unsuccessful then you will be liable to pay 100% cost of that session.
Please be aware that, in many cases, insurance companies will not pay our fees if you have not turned up or cancelled with less than 24 hours’ notice and if your insurance company will not pay, you will be liable for such payment. On occasion, we may have to cancel your child’s session. This may occur, for example, if a therapist is sick. If we need to cancel a session, we will contact you with as much notice as possible, explaining the reason and ensure we book you another appointment at a mutually convenient time as soon as reasonably possible.
No charge will be made to you for any sessions which may be cancelled by us.